About Me

Welcome

I am a Professor and the Department Chair of Operations and Information Management at the Wisconsin School of Business, University of Wisconsin–Madison, where I hold the Robert M. Steiner Chair in Business.

My research sits at the intersection of behavioral science and operations: I study the human judgments and decisions that drive operational systems — forecasting, inventory, quality evaluation, screening, and healthcare decisions — why they go systematically wrong, and how to design processes that work with human cognition rather than against it. Much of my current work examines how humans and AI can make better decisions together. You can read more on my research page, which also lists my publications.

In the classroom, I teach courses on operations, business analytics, and AI-enabled problem solving to undergraduate, masters, and doctoral students. Beyond research and teaching, I serve as an editor at several leading journals in my field, co-founded the Behavioral Operations Management Summer Institute (BOMSI) for PhD students, and helped create and launch Wisconsin's MS in Business Analytics program.